The community concern form: When and why you need it
Let’s say you see a sprinkler gone awry in the community landscape. Maybe there’s a downed tree and it’s blocking the sidewalk. What do you do? Who do you tell?
There’s a quick, easy, and fully online community concern form that’s your best bet. You’ll need to include your contact info, address, and details about your concern (photos, too, if you can).
Once you’ve submitted the form, a ticket will be created to help ensure your concern is trackable. You’ll get an email confirmation of your submission, and in a timely manner — two business days at most, but often sooner — the team will reach out to you with info on how the concern will be addressed.
Why should I submit the form?
Indigo is a vibrant, growing community so we need everyone’s help when it comes to maintaining your neighborhood’s unique character and high-quality standards.
As a resident, you’re out in the community. You’re our eyes and ears. And you can help report community concerns that require the attention of the Indigo Community Life team. Plus, upholding Indigo’s undeniable curb appeal is what will keep your home value high.
When should I submit it?
Here are a few common scenarios when it’s best to submit a community concern form.
Community landscape
If you spot an overgrown tree or an irrigation issue (blocked sprinklers, etc.), send in a form. Even if you’re just concerned about the health of the tree, send in a form so Indigo’s landscaping team can take a look at it.
Compliance
While we encourage neighbors to get to know each other and work together on any concerns, if you have tried and need help with a compliance violation (let’s say your neighbor has now stationed their 40-foot RV right in front of your house), let us know!
When is the form not appropriate?
This is a biggie, because not every issue is right for a community concern form.
For noise, leash law or barking dog complaints, contact the city of Richmond. If you have a safety concern, always contact the police. If you need it, the Richmond Police non-emergency line is 281-342-2849.
It’s important to note, if you have a safety concern or feel that you or someone else may be in danger, always call 9-1-1.